At {{company}} (referred to as “we,” “us,” or “our”), your privacy is paramount. This policy outlines how we collect, use, and safeguard your personal information when you interact with our website, purchase our luxury handbags (including Clutch Bags, Cross Body Bags, Shoulder Bags, Tote Bags, and Travel Bags), or engage with our services. By using our platform, you consent to the practices described below.
1. Information We Collect
We gather data to enhance your experience and deliver our premium services:
- Personal Details: Name, email, shipping/billing address, and phone number provided during purchases or account creation.
- Payment Information: Encrypted credit/debit card details processed via secure third-party gateways (e.g., Stripe, PayPal). We do not store full card numbers.
- Usage Data: Browsing behavior, IP address, device type, and cookies (see Section 6) to optimize website performance and personalize your experience.
- Communication: Correspondence with our customer service team, feedback, or survey responses.
2. How We Use Your Information
Your data enables us to:
- Process orders, manage shipping (via partners like DHL/FedEx), and handle returns.
- Personalize product recommendations based on your preferences (e.g., Travel Bags vs. Clutch Bags).
- Send transactional updates, marketing communications (with consent), and exclusive launch announcements.
- Improve our collections, services, and sustainability initiatives through aggregated analytics.
- Comply with legal obligations and prevent fraud.
3. Sharing Your Information
We only share data under strict conditions:
- Service Providers: Trusted partners for payment processing, logistics, and IT support, bound by confidentiality agreements.
- Collaborative Brands: For co-branded collections (e.g., limited-edition launches with designers), with explicit consent.
- Legal Compliance: If required by law, to protect rights, or investigate fraud.
- Business Transfers: In mergers, acquisitions, or restructuring, ensuring continued privacy protections.
We never sell your personal data to third-party advertisers.
4. Data Security
We employ industry-leading measures to protect your information:
- Encryption: SSL/TLS protocols for data transmission; AES-256 encryption for stored data.
- Access Controls: Restricted employee access on a need-to-know basis.
- Regular Audits: Vulnerability assessments and penetration testing.
5. International Data Transfers
As a global brand, your data may be transferred to servers outside your country. We adhere to frameworks like the EU-U.S. Data Privacy Framework and GDPR to ensure adequate protections.
6. Cookies & Tracking Technologies
- Functional Cookies: Essential for website operations (e.g., cart functionality).
- Analytical Cookies: Google Analytics to track traffic and preferences (opt-out available).
- Marketing Cookies: Retargeting tools (e.g., Meta Pixel) to display relevant ads.
Manage preferences via your browser settings or our Cookie Consent Banner.
7. Your Rights & Choices
Depending on your location, you may:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Restrict or object to specific data processing.
- Request data portability.
Submit requests to {{email}}. We respond within 30 days.
8. Retention Period
We retain data only as long as necessary:
- Order details: 7 years (for tax/compliance).
- Marketing data: Until consent is withdrawn.
- Inactive accounts: Deleted after 3 years.
9. Children’s Privacy
Our products and services are not intended for users under 16. We do not knowingly collect data from minors.
10. Sustainability & Ethical Data Practices
Aligned with our eco-conscious mission:
- Green Hosting: Our website uses carbon-neutral servers.
- Minimal Data Collection: We avoid unnecessary data harvesting.
- Ethical Partnerships: Vendors must meet our sustainability and privacy standards.
11. Policy Updates
We may revise this policy to reflect legal or operational changes. Updates will be posted here, with material changes notified via email.
Contact Us
For questions, data requests, or concerns:
- Email: {{email}}
- Mail: {{address}}
- Phone: {{telephone}}